About Us
Just Engines Online Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us from the Contact Us page.
Our Details:
Just Engines Online Ltd
Unit 3 Shearstock Estate,
Shearstock,
Shaftesbury,
SP7 9PT,
United Kingdom
Phone: +44 (0)1747 835817
Email: support@justengines.co.uk
VAT Registration Number: 107180346
Registered in England: 07489599
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept most major cards and paypal payment. If pay by card and you are shopping from outside the United Kingdom, credit card company will convert the transaction to your local currency. No tax is added to overseas orders. There may be tax to pay on delivery.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling, The final total for shipping and handling will be calculated after you have added your address and destination country.
Royal Mail 24 – UK First Class, Royal Mail normally delivers next working day, but is not guaranteed.
Royal Mail 24 Signed – UK First Class Signed For, Royal Mail normally delivers next working day, signature required.
RM Special Delivery – UK Special Delivery, Royal Mail delivers next working day by 1pm, signature required, insured to a maximum value of £500. Please note restrictions do apply, please see Royal Mail.
Europe / World Std Airmail, please note that no tracking number and no insurance is available with this service.
Europe / World Tracked Airmail, signature required, insured to a value of £50.
Delivery Schedule – We will dispatch your order as soon as possible, most orders are dispatched the same day. If there is going to be a delay we will try and let you know as quickly as we can. UK orders should be received in 1 or 2 business days. International orders are generally received in under 7 days this can take longer, espcially where import taxes are charged.
Back Orders – If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges – For orders made from the UK, 20% VAT is added. The shopping cart shows prices with the VAT broken out this is added back to the total.
If you live outside of the UK the 20% VAT(tax) will not be charged. You may need to pay import duty.
Prices are in pounds Stirling.
Credit Card Security – When the order is placed at our website, credit card numbers are handled directly by our card servicing company we do not have direct access to card information.
Guarantee – All of our products carry guarantees from manufacturers, the information relating the guarantee can normally be found in the product – in the case of engines it is generally in the instructions sheets. We at Just Engines Online Ltd are committed to Customer Service and to the quality of the products we sell. We will always repair or replace faulty goods where we are the importer and responsible for the warranty. In situations where the warranty is given by a third party, for example Ripmax Ltd in the case of OS engines, we will return the item to them and ask them to repair or replace the item for you.
Reaching Us – If you need to reach us, please email us using the form on the Contact Us page, alternatively, you can call us on 01747 835817 (International +44 1747 835817) or write to us at Unit 3, Shearstock Estate, Shearstock, Shaftesbury, SP7 9PT, United Kingdom.
Privacy Policy – Just Engines Online Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy – If you wish to change your mind and return your goods for exchange or refund, you must tell us in writing within 14 days of receipt of the goods – You can do this by email. It is your responsibility to ensure that the goods are returned in ‘as new’ condition in undamaged packaging and to pay the return postage. Specially made ‘custom items’ such as manifolds and silencers are expressly excluded and are only returnable if faulty or not made to specification. Special order engines or spare parts that are ordered in specially for you are also non-returnable unless faulty.
If you do unfortunately receive faulty goods, or we make a mistake, please contact us and we will do our best to sort everything out for you as quickly as possible.